Survey Shows the Role Workforce Management Plays in Improving Call Center Performance

admin — Sat, 13 Mar 2010 06:53:45 +0000

The call center plays a vital role in an organization, driving additional revenue streams, protecting customer loyalty, measuring company performance and so much more. These benefits cannot always deliver if the center is designed with inefficient processes, especially where employees are concerned.

Article information:

Article source

Another Telecom Cost Management Co. in the Fold: Tellenium Joins TEMIA

admin — Sat, 13 Mar 2010 01:55:19 +0000

The Tellennium Group recently joined the Telecommunications Expense Management Industry Association, an industry group focused on helping organizations achieve so-called optimal telecom expense management results.

Article information:

Article source

Web VoIP Directory » Management

Survey Shows the Role Workforce Management Plays in Improving Call Center Performance

Another Telecom Cost Management Co. in the Fold: Tellenium Joins TEMIA